Job Title: Reception Staff

Location: The Queen's Foundation for Ecumenical Theological Education, Somerset Road, Edgbaston, Birmingham

Salary: £12.70 per hour / £23,774 pa, pro rata

Job Type: Part-time, Flexible shifts including mornings, afternoons, early evenings, weekends, bank holidays. Term-time working is also available

About us:

The Queen's Foundation is one of the oldest theological colleges in England outside Oxford and Cambridge. The attractive campus is situated across two neighbouring sites in Edgbaston, Birmingham. Teaching takes place typically seven days a week and several evenings, for most of the calendar year. As well as teaching and conference facilities, the campus has residential accommodation for staff and students, dining facilities, and office accommodation.

About the role:

Led by the Hospitality Manager, the reception team is responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation's ethos of hospitality, care, and community.

Reception staff will play a key role in providing excellent hospitality to students, staff, and guests, delivering smooth service for events and conferences alongside the needs of academic life on campus.

Flexible shifts (including term-time working) are available, with some evening and weekend work.

Key Responsibilities:

Greet and assist students, staff and visitors in a courteous and professional manner.
Manage incoming calls, emails, and enquiries.
Maintain student and staff passes, log visitors and issue visitor passes.
Deliver internal bookings and room reservations service for meeting rooms, academic needs, and accommodation.
Liaise with academic and administrative staff to ensure smooth delivery of hospitality services for teaching, residentials, events and conferences.
Deliver accurate booking services for catering, covering both meals and refreshments.
Distribute incoming and outgoing mail.
Carry out administrative tasks such as updating directories and internal contact lists.
Work with colleagues across the Foundation in undertaking other tasks should the operational need arise.

About you:

Essential

GCSEs (or equivalent) in English and Maths
Previous experience in a reception or similar role setting
Excellent communication and interpersonal skills
Proficiency in Microsoft Office, including Excel
Ability to multitask and remain calm under pressure
Reliable, punctual, and flexible with working hours
Right to work in the UK

Desirable

Experience of working in an environment which takes residential booking
Understanding of a theological education / training for ministry environment
Familiarity with safeguarding principles (NB. safeguarding training according to Queen's policies and practices will be provided)
Experience of working in a faith-based educational setting

What we offer:

Pension scheme with a generous employer contribution
25 days, 8 Bank Holidays pro rata, plus closed days between Christmas and New Year
Free lunch in the dining room during termtime, while on shift
Free onsite parking
Cycle to Work scheme

Additional Information:

The Queen's Foundation fosters and promotes diversity and inclusion and therefore welcomes applications for Professional Services staff posts from people of all backgrounds regardless of faith, ethnicity, gender diversity, LGBTQIA+, diversity of views and practices, or (dis)ability. All appointments are based on merit.

Please click on the APPLY button to send your CV and Cover Letter for this role.

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